Last updated: February 02, 2015

 

 

iOS software questions, Reporting bugs

If you have questions on the software product you have purchased from Apple's iOS App Store, or if you have software bugs to report, please click here.  If you have before-purchase questions, please also click on that link and choose a software title.

 


 

Mac App Store (Mac OS X)

If you have purchased our product and have trouble installing it, please go to Mac App Store Support.  Or you can just choose Application Support under Help if applicable.  If you have purchased our product at Mac App Store, we can't really answer questions about how to install it or download the app again.


 

Mac software (Mac OS X) questions, Reporting bugs

If you have questions on the software product you have purchased directly from us or at Mac App Store, or if you have software bugs to report, please click here.  Or you can just choose Application Support under Help if applicable.  If you have before-purchase questions, please also click on that link and choose a software title.


 

Windows software questions, Reporting bugs

If you have installed a trial version before purchasing the full version, please uninstall the former, first.  Then install the full version from the download area.  A trial version is a trial version and nothing more.  Even if you enter an activation key, it's still a trial version.

Meanwhile, if you have questions on the Windows software product you have purchased directly from us, or if you have software bugs to report, please click here.  If you have before-purchase questions, please also click on that link and choose a software title.