Last updated: January 24, 2012

 

Important notice to Mac users

Apple, Inc. was originally scheduled to enforce its Desktop Police Act of 2011, which requires that all software submissions to Mac App Store be sandboxed.  Desktop Police Act is their attempt to seemingly prevent ill-designed software from affecting the system.  In reality, it's a poor implementation.  It's so poor that even their own software products including TextEdit and Preview can crash or hang up once in a while.  Sandboxed software products are especially vulnerable when you open or save a document.

Why do we need Apple's permission every time we edit an existing TextEdit document?  Why do we need Apple's permission every time we uppack a zip archive and then open a file inside it?  We don't even have easy access to the Library folder any more under Mac OS X Lion.

We strongly oppose Apple's Desktop Police Act.  And we have no intention of sandoxing our software products though Apple's has postposed the deadline to March, 2012.  And there will be no more software updates with or without serious bugs when they require that all software submissions be sandboxed.  Even till then, we won't update our software products at Mac App Store unless absolutely necessary.

In the meantime, we will continue to support software products that we sell at our web sites.

Click here for more information.

 

 

Software license

If you have purchased a software product directly through our web site and have trouble validating your software license, please click here.


 

Mac App Store

If you have purchased our product and have trouble installing it, please go to Mac App Store Support.  If you have purchased our product at Mac App Store, we can't really answer questions about how to install it or download the app again.


 

Mac software questions, Reporting bugs

If you have questions on the software product you have purchased from us here or at Mac App Store, or if you have software bugs to report, please click here.  If you have before-purchase questions, please also click on that link and choose a software title.


 

Windows software

As none of our Windows software products is commercially distributed, we offer no customer support.  So please don't open a support ticket.  In the meantime, if you have questions, please choose Help > Support on the application you are using.


 

Private inquiry

If your inquiry involves private information, please click here.