MacHouse Support Ticket System

MacHouse Support

November 20, 2008 - Note that video tutorials are no longer available to guests. There is nothing more that we can do to get people involved.

For questions concerning how to watch video tutorials, please read this FAQ page.
For questions concerning applications that MacHouse has developed and distributed, please go to MacHouse Forums.
If you have questions about software/hardware products that we did NOT develop, it's not us that you should contact.
For questions concerning website exploitations, please read this FAQ page at first.
Placing ads: MacHouse does not participate in money laundry. We do not accept a request from an advertiser whose identity is not fully disclosed.
Spam messages: Yummy! We love them. Please, please send spam messages to junk913@gmail.com.
If you have purchased a video tutorial membership and have questions about video tutorials, please feel free to open a ticket and ask questions.

If you are unable to validate your software license for the application you have purchased from MacHouse, first, please

read the README file (under software installation) found in the package you have downloaded
read the e-mail message titled XXX License carefully where XXX is the name of the software application you've purchased

before submitting a ticket. Unfortunately, we don't know the name of the current user on your computer just as you don't know the name of the current user on my daughter's computer. So if you report a wrong one, we generate an invalid license signature accordingly.

We read every ticket. But we do not reply to every one of them. Ignoring the instructions above will certainly not get you anywhere and can get you blocked for good.

If you wish to submit a new support request, please provide as much detail as possible so that we can assist you efficiently. To update a previously submitted ticket, please use the form to the right. A valid email address is required.

After opening a ticket, please check your e-mail to make sure you have received a return ticket. It will be a good idea to click on the link in the message to maks sure that you have no trouble logging in. If you don't hear from us within 16 hours, please assume that you have been ignored.

Open New Ticket

Check status of previously opened ticket. we provide archives and history of all your support requests complete with responses.